At sandscrest innovations private limited, the team behind innovateshop, we’re dedicated to making your shopping journey smooth, enjoyable, and risk-free. Our return policy is designed with your comfort in mind—so if something doesn’t feel quite right, we’re here to help.
If you wish to return an item, you may do so within 48 hours of receiving your order. To qualify for a return:
The item must be unused, undamaged, and in its original form.
All tags, original packaging, and the invoice should be intact and included.
These guidelines allow us to ensure a smooth and efficient return process. Please hold onto all packaging until you’re fully satisfied with your purchase.
Returning your order is simple and hassle-free:
Drop us an email at sandscrestinnovations@gmail.com, sandscrestauthorizes@gmail.com within 48 hours of receiving your order.
Or, log in to your account on our website and choose the return option.
Once we receive your request, our support team will assist you with the next steps for a quick and easy return experience.
We aim to keep things transparent. If a product doesn’t meet your expectations, we’ll ensure you're taken care of with a timely refund.
After we receive the returned item, it undergoes a standard quality check. If it meets our return criteria, we’ll initiate the refund to your original payment method within 5–7 business days.
Refunds are granted only when returned items are in excellent condition. Items that show signs of damage, wear, or misuse may not qualify. We thoroughly inspect each return to maintain the quality you expect from us.
Thank you for shopping with innovateshop. For any further queries or support, our customer service team is always here and happy to help!