Thank you for shopping with sandscrest innovations private limited! We’re here to make sure your shopping journey is smooth and satisfying. We understand that plans can change, so here’s what you need to know if you need to cancel an order.
We do our best to accommodate cancellation requests whenever possible. Whether or not your order can be canceled depends on its status—if it's still being processed or already dispatched.
To check if your order is eligible, visit your account dashboard or contact our support team. We recommend acting quickly—once your order moves into shipping, cancellation might no longer be possible. Also, keep in mind that orders under special deals or discounts may have specific cancellation terms.
You can request a cancellation within a limited window after placing your order, depending on its current status. Once the order starts processing or shipping, cancellation may not be available. During high-traffic periods or special sales, these windows can be shorter, so prompt action is advised.
To cancel, log in to your account, head over to the ‘Order History’ section, locate your order, and choose the ‘Cancel’ option. Follow the prompts on the screen. If you face any difficulty, our customer service team is just an email away and happy to assist you. Please remember—cancellations must be made before the order is packed or shipped.
If your cancellation is successful, we’ll initiate the refund to your original payment method without delay. Have a question about your refund? Our support team is always ready to assist and ensure the process is smooth for you.
Some orders may not qualify for cancellation. Orders that have already been packed or dispatched are also ineligible. Additionally, products marked under promotions, flash sales, or clearance offers may have separate terms, which will be displayed at checkout. If you're unsure, feel free to reach out to us for clarification.
Please note that this policy is subject to change without prior notice. While we aim to keep everything accurate and up-to-date, occasional errors may occur. By placing an order, you agree to these terms, including limitations around cancellation. We reserve the right to cancel any order that violates our policies or appears suspicious or fraudulent.
Still have questions about cancellations? Feel free to contact us at sandscrestinnovations@gmail.com, sandscrestauthorizes@gmail.com. We’re here to support you every step of the way.